TERMS OF SALE AND TERMS OF SUPPLY
The site www.palepizza.it (hereinafter referred to as "site") is managed by the Company Palepizza.it di Russo Daniele based in Italy in the city of Giarre (CT) Viale Don Luigi Sturzo, 96 cap 95014 P.Iva 04876870876 email: firstname.lastname@example.org (hereinafter referred to as "company" or "palepizza.it")
The user who accesses the site views the pages and interacts with it accepts the conditions set out below and also that for any question or controversy arising will be exclusively applicable Italian law.
The distinctive signs (logos, trademarks, mottos, texts, etc.) contained within the site are the exclusive property of the company and therefore its reproduction and use outside the site is prohibited.
All the contents of the site (such as images, texts, descriptions, etc.) are the property of the company and are protected by Italian law.
No part of this site may be copied in whole or in part nor modified and incorporated into any other work or site and the company reserves the right to pursue appropriate civil and criminal legal actions against those who violate this prohibition.
Prices & Availability Products:
The prices of the products are indicated on the site and include Italian VAT included.
Prices, codes and availability of products are indicated in each product sheet and may be subject to change without notice.
The availability of the products displayed on the site varies from article to article and is visible within each product page.
Palepizza.it undertakes to keep the site constantly updated and to promptly correct any errors regarding the availability of the articles.
In case of unavailability of an ordered item, palepizza.it will always contact the customer before the order has been dispatched to inform him about it and consequently establish whether to proceed without the unavailable item or cancel the order.
The images have the sole purpose of illustrating the products and in some cases may not faithfully respect the actual characteristics of the products.
The minimum order accepted on the site is:
- € 70,00 + shipping costs (Italy)
- € 70,00 + shipping costs (European Union countries)
- € 200,00 + shipping costs (non-EU countries)
Registration as a Customer and Mode of Access to the Customer Area:
It is possible to purchase the products only through the www.palepizza.com website.
It is not possible to purchase by telephone order or email (except for special situations, for example: foreign subjects with destination of products in EU or non-EU countries without application of Italian VAT or with destination in countries for which the site does not there is a shipping fee)
To purchase on the site it is mandatory to register beforehand, filling in the appropriate registration form which opens by clicking on the item "New Customer" in the Customer menu located at the top right of the home page and entering your billing and shipping information .
The buyer will receive at the email address provided during registration registration confirmation where there will be the appropriate link to click to activate your account and thus be able to access the customer area of the site with their credentials (user name and password)
Who is already registered on the site can not register a second time but must use the credentials already in possession (user and password) to log in.
To be able to register on the site you need to have a valid email address that will be subject to verification during the registration phase in order to identify the person who requested registration.
The customer, both in the registration phase and in the subsequent ones, undertakes to provide truthful and non-fraudulent information.
It is possible to register on the www.palepizza.it website only if you are of legal age and in full possession of their faculties.
It is not possible to register on the site by providing data of third parties without their knowledge, except for the case in which the registrations are made in the name and on behalf of legal entities by the legal representative or authorized person.
The registration on the www.palepizza.it site is to be considered completed from the moment in which the customer, by clicking on the link in the appropriate message sent to the registration email address, checks his email address and activates his account on the www site. .palepizza.it.
Only after the aforesaid verification, the customer can access his / her account created on the www.palepizza.it website with his / her login credentials (email address and password).
The customer is responsible for their access credentials and undertakes not to supply them to third parties or disclose them in any way.
The customer is required to verify, integrate and keep updated the information of his account.
The customer can give or withdraw, at the time of registration and at any other time, consent to the sending of newsletters and messages containing promotional offers by palepizza.it.
The customer also has the option of canceling his account on www.palepizza.it, or requesting information on the processing of data according to the procedures indicated on the privacy page.
How to Buy on palepizza.com
Can make purchases on the site ww.palepizza.it both individuals and companies or professionals under any legal form, both Italian and foreign.
The customer can order the goods only and exclusively online, adding the items of interest to the cart and completing the purchase procedure on the same site.
The sending of the complete order is however subject to acceptance of the conditions of sale on this page, otherwise the nullity of the same.
To be able to order it is mandatory to register on the site, before or at the same time as entering the order.
Once the order has been placed, the customer will receive an order confirmation at the email address entered during registration.
The order confirmation will include the summary of the order with the price of the items and the cost of shipping, the overall one including shipping costs, the payment and transport methods chosen during the order entry phase.
Any problems or order changes that may be necessary, will be communicated to the customer as soon as the order is taken in charge and viewed.
Terms of payment:
Payments can be made, at the customer's choice, according to one of the following methods:
- Advance payment via PayPal / Credit Card or Prepaid via Paypal Platform: it is a way to pay for purchases on the internet without providing credit card information to the seller. It is sufficient to register at www.paypal.it and register a credit card, a prepaid card or a bank or postal account to be used as a means of payment. It is a practical and safe system, the transaction takes place online via the secure PayPal servers and no information regarding the cards or account is transferred to us. In the event that the Customer chooses this method of payment, payment costs will be applied, as shown in the order confirmation.
- Advance payment by Credit Card on the Unicredit platform: at the moment we accept credit card payments through the UNICREDIT company pagonline platform. Credit Cards from the main payment circuits Visa - Mastercard - Cirrus Maestro - America Express - Diners Club International are accepted.
- Advance payment by bank transfer in advance: the bank details to perform the bank transfer are as follows:
Account holder: RUSSO DANIELE
IBAN: IT 27 W 02008 84170 000300186820
The shipment of the order will take place within 24 hours of the actual credit on the bank account.
The reason for reporting on the bank transfer must indicate the number and date of the order as well as the name and surname and / or the company name of the originator.
It is also preferable to send an e-mail to the bank accountant in order to proceed with the packing of the items ordered, awaiting final credit.
Payment must be made within 48 working hours from our order confirmation, after which, the order is automatically canceled by sending an e-mail to the Customer.
The customer agrees to pay the full amount of the order including any bank charges (including those on international transfers). The sums received net of such commissions or in any case not corresponding to the order amount, must be supplemented by the client, otherwise the order will be canceled.
Payments by bank transfer must be made exclusively in euros (EUR) and bank fees are charged to the customer.
- Postponed payment to Delivery by Cash on Delivery (Exclusively in Cash) to the Courier at the time of Delivery:payment of what is purchased is done in cash (checks are not accepted) to the courier when the items are delivered by the Courier to the customer at the delivery address specified in the order.
The cost of this service (additional to that of shipping) is € 6,00 + VAT
By choosing this method of payment, the products will normally be entrusted to the courier the day after the order or the day following that in which they are packaged and ready for shipment.
The cash on delivery method is only available for orders not exceeding € 600,00 + shipping costs.
For orders over the above amount it will be possible to pay only in advance (Bank Transfer, Paypal, Credit Card)
It is not possible to pay cash on delivery orders with delivery abroad (EU and non-EU countries)
- Shipping in Italy
The ordered goods are sent by express courier (TNT - SDA - UPS) to the delivery address specified in the order.
Except where otherwise specified, the items ordered are normally delivered by courier within 2/3 working days from the day they are shipped (pick-up of the courier at our warehouse after packing)
Delivery times are estimated and may vary due to force majeure, due to necessity due to the packaging of bulky items or those requiring special precautions to avoid being damaged during transport.
For Italian customers with billing address in Italy, the goods can be delivered only in Italian territory (a shipping address in foreign territory can not be indicated in the order)
Likewise, foreign customers or with residence or domicile abroad (Billing Address in EU or non-EU countries) can not indicate in the order a shipping address in the Italian territory.
The express courier does not make telephone delivery notice. It is therefore completely useless and may cause the cancellation of the order, ask in the annotations to order the telephone notice before delivery as this service is not provided by the express courier.
- Shipping abroad
The ordered goods are sent by international courier UPS - BRT / DPD - TNT to the delivery address specified in the order.
Delivery times are widely varied depending on the geographical area of destination.
Normally the goods are delivered from a minimum of 5 to a maximum of 15 working days.
For foreign customers (EU countries or non-EU countries) the goods can be delivered only in the same country of residence or domicile (it can not be indicated in the order a shipping country different from the billing one: for example Customer resident in USA can indicate in the order a delivery address in France)
- Shipping fees
Shipping costs are charged to the customer, highlighted during the order summary and are calculated in addition to the country of destination (Italy or foreign country) also based on the greater between the actual weight and the volumetric value of the sum of all items that are part of the shopping cart.
For orders with items that have a total weight, real or volumetric, over 200 kg for Italy (140 kg for foreign countries), it will be necessary to request a supply estimate through the special "request a quote" function on the site.
In the latter case, shipping costs will be highlighted in the delivery estimate.
- Cash on delivery
If the customer chooses to pay cash on delivery, the costs for this service will be specifically highlighted in the order summary and amount to € 6,00 + VAT.
- Additional Services and Delivery Methods
It is not possible to request additional services such as the service by appointment or the delivery notice and any requests in the annotations will therefore not be taken into consideration and may cause the cancellation of the order.
The ordered goods are delivered by the courier at street level level (it is not possible to request delivery to the floor)
The Customer undertakes to provide complete, accurate and truthful information about the delivery address and to collaborate with the courier and / or with palepizza.it in order to facilitate the delivery of the ordered goods
In particular, in case of difficulty of delivery by the courier or goods in storage for any reason of unavailability or unavailability of the recipient, the customer is required to promptly inform palepizza.it and to collaborate with the courier and its drivers to resolve the problem.
Any costs of storage, delivery, return to our warehouse, etc., are exclusively charged to the customer.
In case of non-collection, unavailability or refusal to receive the goods ordered, palepizza.it will no longer accept further orders from the Customer and will provide for the recovery of expenses incurred in addition to providing the complaint with the Police authority for cases of fraud or other criminal and civil crimes arising from the behavior of the Customer or third parties.
In particular, in case of non-acceptance of the delivery, refusal, absence or incorrect address, the ordered goods will be placed in storage by the courier and the customer will not be able to request further deliveries and will be required to collect them from the courier depot where the goods in stock.
If the customer does not take care of the storage of the goods at his own expense, the same will be delivered by the courier to palepizza.it and all the costs of storage, transport and any other charges or expenses arising will be the sole responsibility of the customer.
- Shipment Tracking
All shipments with delivery in Italy or abroad (EU and non-EU countries) have a tracking number to be able to follow, through the appropriate web page of the courier, the shipping route to the destination.
The tracking number is communicated to the customer after the package has been taken over by the courier.
Therefore, after the shipment, the Customer is able to locate the parcel along the route on the courier's website and thus be able to estimate delivery times more precisely, preparing for collection.
- Possible Damages during Shipping and Reserve in Transport Documents
The goods travel at the risk of the customer, so the same is required, at the time of delivery by the courier, to accept the goods by placing on the delivery note (or other means of proof of delivery of the courier) the words "Accept with Reserve Verification "as required by law.
If the Customer does not act in this way, we will not be able to help him in case of problems due to shipping (damage, breakages, partial or total losses, etc.)
In the event that the goods are damaged, if you followed the above procedure, simply contact us to find the solution (replacement or refund of the goods to be chosen by the customer)
VAT, Invoicing, Intra-Community Sales and Customs Import Duties
The purchases made on the palepizza.it site are subject to the current Italian and international tax regulations regarding VAT, tax certification and customs duties, then by way of example:
- pursuant to article 22 of the VAT law (DPR 633/72) there is no certification obligation for purchases made by private individuals in Italy and in EU countries;
- the economic subjects that require the invoice to be issued for purchases made must, in the registration phase in the customer registry, enter their Italian VAT number in the appropriate field. In this way, the invoice will be automatically issued for all purchases made, without the need to request it in any other way.
- for economic entities based in the EU and in possession of an intra-community VAT number with registration to VIES, purchases will be made without the application of Italian VAT (currently 22%). In order for this to be possible, you must enter, during registration in the customer registry, your VIES intra-community VAT number (VAT Number VIES) in the appropriate field. After registration made in this way, the prices on the palepizza.it website will be shown net of Italian VAT.
- Italian VAT will not be applied to purchases made by non-EU subjects (ie with residence or registered office in countries outside the EU or in areas outside EU countries). In order for this exemption to be applicable, delivery must also be carried out in the same country of residence or non-EU seat.
Privacy and Protection of Personal Data:
This shop respects your privacy and protects your personal data in full compliance with the regulations in force (Legislative Decree 196/2003 privacy code).
The mandatory information that this store collects about you at the time of purchase include:
* Name and surname
* Email address
You can contact us with an e-mail to check that your information is correct. Should you find any inaccuracies or errors, the staff will immediately correct them.
Personal data will be stored and processed by this ecommerce with the confidentiality required by the relevant policy and by the aforementioned law.
The data controller is Mr. Daniele Russo
Right of withdrawal:
In the event that you do not have to be satisfied with the products purchased, you will have the right to exercise the right of withdrawal from the purchase of part or all the goods object of the order, without any penalty, pursuant to Legislative Decree 206/2005 and following the implementation of the European Directive 2011/83.
The withdrawal does not apply for the following types of products:
1) goods made to measure, or customized, or which, by their nature, can not be returned or are liable to deteriorate rapidly (foodstuffs).
2) for the supply of sealed audiovisual products or computer software, opened by the consumer.
3) for the supply of newspapers, periodicals and magazines.
To withdraw from the purchase, you must inform us of this will no later than 14 working days from receipt of the purchased products. The communication must be made by e-mail, to be confirmed within 48 hours by registered letter with acknowledgment of receipt, sent to the sender of the shipment and you will need to specify the products purchased, the order ID and your desire to withdraw from the purchase. We will reply to you by e-mail and you must send, within 14 working days from the date of your communication of withdrawal, the products you wish to return.
ATTENTION: failure to comply with all the aforementioned regulations will cause the right of withdrawal to lapse pursuant to Legislative Decree 206/2005.
Shipping of returned products can be done by any means of your choice. Shipping costs will be at your charge.
The original packaging with which the product was sent must be used, failing which, the return will not be accepted.
Once received the products object of the recess we will promptly, and in any case within 14 days from the receipt of the products, to the reimbursement of the sums paid for the purchase of the products, net of the shipping costs incurred for original shipping, using the same means of payment initially used for the transaction. The transport paid at the time of purchase, the one for the return and any transport for the replacement of items are always at your expense.
Any return authorization will be applied by applying a 15% reduction from the price paid by the customer for administrative costs.
The address to send the products to be returned is the following: RUSSO DANIELE Viale Don Luigi Sturzo, 96 - 95014 Giarre (CT)
ATTENTION: The right of withdrawal can be exercised only if the goods are perfectly intact in its entirety and not used. Therefore, the returned packs must not damage the casing. We do not answer for any damage to products occurred during shipment of return of the same. Should we receive return items damaged, tampered with or used, we will not refund the amount paid for the purchase of products.
We do not accept returns of products relating to orders shipped to countries other than Italy